Privacy Policy

Introduction

VoyceLabs operates in full compliance with the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number)
• Content you create, upload, or share using our services
• Payment information processed securely by third-party providers
• Device and usage information (IP address, browser type, usage data)
• Cookies and similar tracking technologies

2. Legal Basis for Processing

We process your personal data based on the following legal grounds as per the DPDP Act and IT Act:

• Performance of a contract with you (for our service provision)
• Compliance with legal obligations
• Your consent for specific processing activities
• Legitimate interests pursued by us (for service improvement)

3. Use of Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related communications
• Respond to your comments, questions, and customer service requests
• Send technical notices, updates, and security alerts
• Monitor and analyze trends, usage, and activities to enhance user experience
• Ensure compliance with applicable laws and regulations

4. Data Protection Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

• Data Access: Right to obtain information about your personal data processed by us
• Data Correction: Right to correct inaccurate or incomplete personal data
• Data Deletion: Right to request deletion of your personal data under certain circumstances
• Data Portability: Right to receive your personal data in a structured, commonly used format
• Withdrawal of Consent: Right to withdraw consent previously provided
• Grievance Officer: Right to approach our designated Grievance Officer for data protection concerns

5. Information Sharing

We share your information only as permitted under Indian laws:

• With your explicit consent
• With service providers who assist us in operating our services under appropriate data processing agreements
• When required by law, regulation, or legal process
• To protect our rights, property, or safety, and those of our users
• In connection with a merger, acquisition, or sale of assets (with appropriate notice)

6. Data Security and Storage

We implement appropriate technical and organizational measures to protect your personal information in compliance with the IT Act and reasonable security practices:

• Encryption of personal data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and vulnerability testing
• Employee training on data protection practices
• Incident response procedures for data breach management

7. International Data Transfers

When we transfer your data outside India, we ensure adequate protections are in place as required by the IT Act and DPDP Act. Transfers are made only to countries deemed to provide adequate level of data protection or with appropriate safeguards.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Grievance Officer

In compliance with the IT Act, 2000, we have appointed a Grievance Officer to address any concerns regarding processing of personal data:

10. Data Breach Response

In the event of a data breach that affects your personal information, we will notify you and the competent authorities as required under the IT Act and DPDP Act within the prescribed timeframes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through our website or via email. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights under Indian laws, please contact us: